I was looking to trade in my Excellent Canon 760d and pay the difference for an 80d. I only had a week before Christmas, so i have decided to give MPB a go. Putting a trade-in request on the website, although MBP comes more expensive than anyone else for trade-ins, I thought they will have better customer care given the reviews here. On Sunday the 19th, I have put in the request on the website. The collection was arranged for Tuesday the 21st. On Monday the 20th I have called MBP to ask if the timeline is realistic and I am being told that there is more than enough time to get everything through, to go ahead with my DPD collection and wait. On Tuesday 21st, I hand out the camera to DPD, as arranged. On Wednesday 22nd: - My camera is being delivered to MPB at noon, around 12.15 - I am calling MBP to ask them if this can be processed immediately, because I am ready to pay and have my new camera delivered before Friday. I am being told that their warehouse team is not that busy and that it should be ok, just to keep an eye on my emails. - I am waiting until about 4pm and I call again to chase for an update, I am being told now that they will not have time to process it, but that they will chase the team that checks the cameras received, because that is where the hold up is - At 5pm I am then getting an email to say that they are ready to send my camera and that I need to make my balance payment which I do immediately - I am calling MBP immediately after the payment to check when they can dispatch my camera and now I am being told that they have stopped dispatched up to after Christmas, and it is because of DPD, not them, because DPD will not be able to collect the camera until after Christmas. I am finding myself now without a camera for Christmas and out of my pocket by £324 that I just paid. I wouldn’t have gone ahead with this if my expectations would have been managed correctly since Monday before sending the camera or when I was still waiting for my camera to be checked. I don’t understand why everyone at MPB has mislead me so badly. At no point in any conversation this week, anyone from MPB mentioned the cut off point for dispatches. The DPD story is unbelievable, because i work in a company where we deal with DPD, DHL and other couriers and they are still making collections and next day deliveries on the 23rd and 24th of December.