I wish I would have read these reviews earlier. I completely agree with all these 1 star reviews about the appalling customer service and the way this company operates. I ordered my lens on Friday and it was supposed to arrive on Thursday the following week, which was in time for my upcoming weekend trip. Up until Wednesday I did not receive any notifications and order was shown to be still in process. I was finally able to get hold of someone over the phone after multiple tries, I was promised that the order will be shipped by 3 pm on the day of call after I explained to them that I needed it before the weekend as it was promised. Item never shipped that day, the next day or the day after. I did not receive any response to my emails or to the chat and calls were being declined. I emailed to request a cancellation and again I got no response, there is no option to cancel the order through the account or email. I was finally able to get hold of a representative over the phone who stated that they were sorry for the delay (no reason was provided) and he could not cancel the order but a supervisor would give me a call. The day is over and I am still waiting for that call. This was my most expensive lens purchase and I have learned a valuable lesson. Couple of hundred dollars saved is not worth this hassle. I am also wondering that if this company can not keep any promises, how accurate their product descriptions could be and how painful it would be to to return an item. I am not willing to take this risk and hoping that order will get canceled.