In searching for excellent condition used Canon 5DS R body mpb was suggested in a review as place to check. Fond a body for lower price than many other sites from mbp so ordered body Feb 22. Got order confirmation email but here it is Sat Feb 26th and after 4 phone calls and 3 emails my order still not processed! Put block on my paypal account against this order. Wish I would have read these reviews earlier. I completely agree with all these 1 star reviews about the appalling customer service and the way this company operates. And somewhat ironically in last 2 days contacted both B&H Photo and Adorama about trade-in couple of my used photo pieces...got emailed shipping labels within same day and Adorama delivered a used item next day no extra cost - now that's excellent customer service! DO NOT ORDER FROM MPB!!!!