Placed an order on a Saturday and paid for express shipping. Wednesday at 2:30 in the afternoon, I got an email saying there was an issue with the order and I needed to call - before 4 pm for same day shipping. That obviously didn't happen, but I called at 9:05 the next day. The lady said everything was dealt with and my camera would arrive Friday or Saturday, as I was leaving town again Tuesday. But Friday morning, it still hadn't shipped. I called again; he swore it would ship overnight. It didn't. I sent an email telling them they had until Monday 11am to give me a tracking number or cancel the order; their response (at 3:30 pm, more than a week after I placed an EXPRESS order) was "oops, your payment authorization has now expired and we need you to call us to reauthorize!" What a scam. Do not do business with these utterly incompetent people.