I sent in gear January 2022 to be evaluated and selected gear to purchase. My gear was received by MPB on February 4th and I was told by representative Robert Miller-Shulman via email that my gear would be checked over and I would be emailed at each step. I wasn’t. I had to reach out to the company again on February 10th and was told by Robert it would only take a few extras days at this point. I still did not hear from the company. On February 21st, February 26th, and March 2nd I sent emails asking for an update with no response from any representative. On Monday, March 7th I called their number, (646) 513-4309, and finally got a hold of Shaun who promised to look into this order and call me back. He did not. Two days later on March 9th, with almost 800 dollars of my gear unaccounted for still, I got in touch with representative Oscar who explained that the company had put a question on my account, but their poor customer service had forgotten about my order (for over a month) and it was placed in an indefinite queue. If I had not kept calling, this company would have forgotten about me entirely. Because I was forgotten, my original order was not available for purchase, so Oscar selected a similar product (Sony A7rii camera and lens). He forgot to record that I had selected a camera with an original box on my first request, so the gear that showed up at my door was a camera I paid the same amount for, but with no original box. When the camera gear showed up to my house it was wrapped in terrible brown construction paper with no other packing materials. MPB did not accept my Canon t2i because it had damage on the back of the camera, but they bought the lens from me that had been attached to it. When they sent the camera body back, they DID NOT cover the sensor that had previously been protected by a lens and it came back FILTHY from the cruddy construction paper used for shipping; it was in worse condition than when I sent it to them. On March 18th I contacted a female representative and explained why this was unacceptable. She promised to talk to her supervisor and call me back THAT day. She did not. I waited an entire week, with no response. On March 25th I called the company again, at this point I had left over 10 voicemails that week asking for a call back to help me because no employee picked up the phone. No one called back. When someone finally answered on the 25th, I spoke with representative Jas for thirty minutes and she detailed my case, said she would speak with a supervisor and have them call me, and update me by the end of the day. She did not, and I did not hear back from her after I emailed her the photos of my damaged camera. On April 5th, I spoke with Oscar over the phone again. He verified that my complaint was in the system, and that a supervisor would reach out to me at their first availability. No supervisor has reached out yet, and when I ask to speak to one over the phone there is never anyone available. Please do not do business with this company. MPB is not a professional company. When you call their number, the line will ring for several minutes and there will be no answer. It takes at least 20 attempts on occasion to even get through to a real person, but even then, your claim will not be heard. MPB does NOT care about their customers or how they represent their brand. The photos I attached show the condition my camera was in when I received it. I am still waiting for them to make this right.