NEVER AGAIN. I sent in a NikonD750 for trade (of course after obtaining a general quote from them on their website) only for them to tell me they could not take my camera due to a shutter recall. I was aggravated that they even had me send it in in the first place given they knew this was an issue. They said it was only for certain serial #s. They could've asked me for the serial # before I sent it in. Almost two months went by and I never received the camera back. I finally called them looking for my camera. Nobody is ever available to answer the phone. I finally go a hold of a girl who said she would get back to me by the following day with some info. I never heard back. I called 3Xs and left messages every time. Never got a call back. I finally reached someone and they said the camera was shipped back to me and was inside the same box as the wide angle lens I purchased from them. NO IT WAS NOT. That box fit the wide angle perfectly. The box was not tampered with. There was no room for anything else in the box. They claimed their security footage showed it being packed and shipped. I asked to see the footage but they declined my request, and then forced me to take a low ball quote for it. They probably had insurance on it when they supposedly shipped and it filed a claim with FedEx and made money off that. I will NEVER do business with this company ever again and will be letting everyone I know about this experience as well.