MPB is a total mess. In over 20 years of buying from different pro camera retailers I've never had an experience as bad as this one or even close. I ordered a GFX50s camera body from them supposedly in "like new" condition for around $2600 USD. When I got the camera, the corners of the LCD screen were cracked, so I send them a message saying I wanted it replaced since that was not what I had paid for. Because they took over 48 business hours to respond my message, I started getting suspicious about them, now starting to see that the cracked screen was not just a random mistake but that this reflects the mess this company is. And by the way, I'm a pro photographer and needed this camera body with me for work. So I wrote again saying I wanted a refund instead of an exchange. After having to wait over another 72hs to hear back from them by email, I finally got a return label. I packed the camera back and sent it to them. The camera per fedex tracking got to them on a Thursday, I only heard back from them the next Monday saying they received it and that it would take them 5 to 7 business days to check the equipment and process my return. 5 to 7 business days when this was due to their own sloppiness to start with!! I responded complaining about this and repeating that I had asked for a refund. Over 7 days later I haven't heard from them so I write again to CS with no luck. In the meantime I get an email from them saying that my replacement got shipped to me! I call them and finally get through their CS phone number and the guy swears that he will get the Fedex Shipment back to them so they can process my refund. I believe him. The day later he calls me saying that too bad I called just right after the shipment left but that he will cancel it and get it returned to sender. I believe him again. This was Thursday again, 2 weeks after my first return had arrived to them. Next Monday no news from them, so I decide to check the tracking they had sent me for the mistaken replacement. Fedex says its out for delivery, and about an hour later I get an email from fedex saying the item has been delivered. Lucky enough I was home to get the $2600 box left on my porch, no signature required. I call CS again and after 3 attempts over an hour I get through to a person. Tell him about my whole ordeal and he says the best he can do is give me a next day shipping label to return the camera sent to me by mistake. I said OK, I want to get this finished asap and need my money back. I didn't even open the box, as soon as I got the label I went with the box to Fedex to get it on time for the carrier to take it and deliver the next day. This was yesterday (Monday). This morning (Tuesday) I check the tracking number and it says the package will be delivered Friday. So the guy didn't really give me a next day label, he lied to me instead. So now they will luckily get the package Friday, mark it as received probably sometime next week, then I have to wait 5 to 7 more business days that end up being more that 7, and still they are keeping my money. If I'm lucky I'll get my money back a month after they received the first damaged camera body. Will never buy again from them, if you value your time please don't get tempted by their lower prices, those really reflect the crappy company they are. If I could give them a 0 instead of 1 star I would.