A month and one half after MPB received my camera equipment, I have received no correspondence from them about the equipment they offered to buy. Are they just going to keep it? Who knows! MBP's e-commerce and web site advertises 7- business day turnaround to get you a quote, evaluation and payment for their purchase of your used camera equipment that you send them to buy or trade. MPB received my camera equipment on May 30, 2022 and notified me by email the next day. On June 15, I wrote asking for the status of my equipment they offered to purchase. A short reply was sent two days later explaining that they have been very busy and my status request would be escalated. It is another month later and I have received no correspondence from them about anything after several attempts to chat with them on line (their trouble-shooting chat line) and two emails requesting my property be returned. Nothing. Even after being an existing customer. Next week it's on to the BBB, then to their CEO, then New York's AG then the New Your City Police then to small claims court, I guess. It's only a $1,000 (used) lens. But is it too much to hope for a chat or email or have my equipment returned? Reference this letter dated May 31: "Hi Charles, We are pleased to confirm that your equipment with reference TX-5210771 has arrived with us and is now being scheduled for checking as soon as possible, which will happen within 7 business days. You will receive an email from us once the checking process is complete! All the best, Marcus Knox The MPB receiving team "