I like to leave positive reviews of positive experiences, but equally it can be necessary to contribute less positive reviews sometimes. This is one of those occasions. My experience isn't as horrific as some of the recent reviews I've just read below, but maybe I got lucky. I wrote to MPB to ask a question about an out of stock camera. A sales person responded instantly to say one camera had just come in to stock but as they sell fast, she had taken the liberty of raising a courier request form to reserve it for me. It was really fast, but I appreciated the chance to buy what appears to be an in demand/low stock camera right now, so I agreed to proceed. I filled in the form, listed my trade-ins (1 body, 3 lenses) for appraisal, and got a trade-in price estimate back. The following morning my gear left for MPB. Then I got a notification that it had arrived, but with a photograph of a box that was definitely not my gear. I tried to get clarification on whether they had my stuff and had just attached the wrong picture, or whether something had gone wrong and two parcels had been switched. No reply. A response and some assurance would have been welcome at that point because MPB's attempt to be reassuring had just become a moment of anxiety for me. That was not my parcel they were looking at. Then a day later I got a revised (downwards) quote for my stuff which inadvertently answered the unanswered question about the mystery box in the delivery image. They listed my items, post-inspection. They had my gear, they had merely set me the wrong package image. I was okay with their lower quote because it seemed I may have clicked the wrong lens description for one item, and they had quite rightly lowered one lens from my 'As new' to their 'excellent', due to some minor cosmetic wear. I was happy to proceed. However they had not factored in the brand new second battery (Manufacturer made not a 3rd party) so I asked if they could include something for that in the trade given the trade in figures were now much lower. They said there was no second battery, which I knew there was because I photographed everything as I packed it, and had shots of the two batteries in the box. There was a delay while they tried to locate the battery. As I waited for the battery to be confirmed, I noticed that at the bottom of their PX breakdown email, they were actually selling me a different camera to the one I had reserved. I pointed out the discrepancy and asked them to check that they were selling me the right camera. It transpired they weren't. They had reserved the wrong camera for me. I asked if they had any of the right camera in stock. They said they didn't. So I asked for my battery to be found and my equipment to be returned immediately. They agreed to return my equipment, and they put that into action right there and then. But then I noticed they had an alternative camera from the same manufacturer that I *would* be happy with, listed on their website. I wrote back and said I'd take that one instead, including the SKU number of the the item. No reply. I never got a reply to that question in fact. I got a notification from the courier that they now had my gear in transit back to me. MPB could have sold me an alternative camera, but they just ignored me, and sent my gear back. At that point, MPB then listed the VERY camera that I originally wanted and had allegedly reserved for me in the first place. As soon as my gear was off their premises they put it back up for sale. Same price as before. I got an MPB email notification that it was available and there it was, back on the website listed as back in stock (it sold within the hour) It's really clear that they decided they didn't want to sell that camera to me. Maybe they decided they could sell it without any trade in. Maybe they decided they didn't want my gear because maybe the profit margin was too small on it. Who knows. If they had told me they didn't want my gear though, I would have bought their camera outright, and sold my gear privately. I think MPB should spend a bit of time actually thinking about the trade before agreeing to it and putting people in the risky situation of handing over their cherished or expensive gear to a courier to be appraised at MPB. I would have MUCH preferred they just told me "We don't want to take your trade in gear. We'd prefer to sell this item without a trade". I would have bought it anyway if they had. I have since bought the camera I wanted brand new from another vendor (and for the same price brand new as their second hand item). As things stand they just took my gear off me for a week and anything could have happened to it during that time. Judging by other reviews below, I may even have never seen it again. I think I was lucky that I actually got it back, and quite swiftly too. So I am thankful for that. The people I dealt with were very polite and helpful aside from just deciding to tell me they didn't have the camera I had technically already bought, which then reappeared on their website. MPB, please review your options before agreeing to a trade. Please don't ask people to hand their gear over to a courier if you aren't certain you want it. Otherwise what you promote as being very convenient actually becomes very inconvenient for your customer. Two stars because people were polite and helpful up until things stopped being clear, and unlike many other people leaving reviews I did actually get my gear back quite promptly.