Dishonest, incompetent, rude. I requested a quote on a Sony HXR-NX70U video camera. Their web site provided a quote but for a HXR-NX80. I did not notice their mistake and sent in my equipment. Once they realized their mistake, they reneged on the deal and sent the equipment back. However, they did not return the user manual, quick start guide and one of two microphones. When I contacted them, they lied, and said the equipment was not in the box they received. I believe they failed to take everything out of the box. They shipped the camera back in different packaging, yet another mistake. It is going to be a lot harder for me to sell the equipment without the instruction manuals. When I asked them to compensate me, they demanded a copy of my driver's license and a copy of the top part of a bank statement - with the account numbers and current balance, of course. Why would they need these? Other than to drain my bank account? When I refused, they said they were "denying my claim" because I refused to provide this personal confidential information. They stole my equipment, or at least lost it, will not accept responsibility, and they lie to me then accuse me of lying. Do not do business with them, they cannot be trusted.