This is definitely my last time using MPB. I never had any issues before. I received a camera body listed as "Excellent", however the condition was far from it. The camera body clearly has been dropped. The item was probably a grade or two above "bargain" at most. Granted the camera did "function", but it was not cosmetically "Excellent". Actually the USB port was a little bent, so it wasn't fully 100% functional. Meanwhile, the camera that I exchanged it for looked brand new, yet the quote was listed as "Excellent". I don't get how both were graded the same. I then returned the camera body to exchange for a "Like new" graded condition camera body instead, and now it's been crickets for about a week. Definitely over their "2-3" day policy. After 3 days of silence I followed up with customer service. I then received an email stating that my item has been shipped out on June 30th and that I'll receive the camera by July 3rd at the end of the day. Then July 3rd came around and nothing. The tracking status changed from "delivery by the end of day" to "Label Created". Why BS? I don't even care if the shipping was delayed, but come on. The main probably with MPB is the transparency. There's almost none. Most companies provide status details of your order, while MPB keeps you in the dark with assumptions. Whenever I do receive the camera, I'm hoping that the replacement/exchange meets their quality grade. I'm not entirely optimistic, but I'll definitely be shopping at more reputable photography stores from now on.