This was perhaps my worst ever customer service experience and I still haven't even resolved it, I was trying to put off writing a review until it was fully resolved but I don't know if it ever will be, so here we go. TLDR: Sent me only one of my three items and somehow sent the others to someone else, made me wait 3 full weeks with no updates, refunded me for the missing items and refused to allow me to get another SKU of the same camera with the same accessories for the same price I paid for the lost one, then ghosted me. Full Story: I ordered a Sigma FP, a lens for it, and a gimbal. I had picked this particular body, only in "good" condition, because it was cheap and had a third party grip and camera cage, which I was specifically interested in getting. This was the largest purchase I've made in years and I trusted MPB since they are supposed to be reputable. I got a package a few days later and I immediately noticed that it was too small and light to have my items in it. I opened it to find that sure enough, it was just the lens and nothing else. I contacted support, and was told that they had a photo of all my items together before they were packed so I should check the box again. As if I wouldn't check... the box. I told them that the box wasn't even big enough to fit the gimbal in it, they told me they would open an investigation into the missing items and would contact me. They didn't. Two days later I contacted them again and was told that the investigation was still ongoing. Same thing again two days later. One full week after my first contact, I called them and was told the same thing. Then a few days later I contacted AGAIN and was told the same thing. Finally about two and a half weeks later they refunded me without asking if that was even what I wanted, and when I said that I didn't want a refund, I wanted a camera, they told me that I could buy a different SKU. Now, the only other SKU on their site that also had the grip and cage accessories that I wanted was in better condition, and as such was about $150 more than the one I had originally tried to buy. I asked if I could get a discount on it to get it for the same price I already paid. I was instead offered a $50 off a purchase of $250 or more coupon. I responded and told them that that coupon was useless to me because I had a student discount coupon that was more of a discount. They told me they couldn't combine the coupons, and they couldn't give me any other discount. I asked to talk to someone higher up, who told me the same thing and suggested that I buy my items separately to get the most use out of the coupon. I explained that that wouldn't help, since the gimbal was less than $250 so I couldn't use their coupon, and the camera body was over $1000 so the 5% off student discount was more than the $50 off coupon. The person responded with a snarky response about how if I was not willing to buy them separately then I should just save the code for the future. I responded and yet again walked step by step through how buying the items separately wouldn't help me, despite having already explained that. I was then told that I should just save the code for next time then. I sent one more follow up email explaining that all I really wanted was the camera I originally ordered, and that as someone who has worked in customer service myself for over 10 years that I thought it was reasonable to expect them to give me the other SKU that I thought would be a valid replacement for the price that I had already paid, since they were the ones that messed up my order and left me confused and frustrated for three weeks as I waited with no information. I explained that I had had to cancel shoots I had planned because I ended up not having a camera. I wasn't trying to get something for free, I just wanted them to allow me to get the other SKU with the accessories that I wanted for the price I paid for the one they lost. I never received a response to that email, and that was two days ago and I can't imagine I'll hear anything else from them either. I would NOT trust them with my money or my gear after this experience, and I would not expect to hear anything useful from their "customer service" if there is an issue.