I had two negative experiences purchasing with MPB. They did not honor their return policy and I have had multiple issues with their items not matching the description or the photos on the original listing. What makes this even more complicated is that they at no point provide a serial number, they only provide a SKU number. They also do not send items with a packing list and never put the product serial number on the receipt after payment is processed. This led to a denial of a return that is baseless since I had nothing to verify if they actually sent the correct item. I have had two instances of mismatch items not fitting the original listing. The first was a canon camera lens, which had far more damage than the listing claimed…The condition was blatantly incorrect and the photos did not match. I purchased a camera from them a few years ago and had a very positive experience… These last two purchases occurred within 30 days and I am disgusted by this company. I informed them of the concerns with the camera body the very next morning after I received it. The return was approved, the item was shipped back that afternoon… Three days after they receive it, they claim the serial number does not match their SKU number… but I never received a serial number, that was never discussed with the MPB representative and they are attempting to force me into keeping an item that was returned well within their 14-day return period. Within 24 hours… This is not the only report of MPB sending incorrect items or not putting an appropriate condition of the items they are selling. There is also a lack of transparency with these “serial number mismatches” that are identifiers not being disclosed to the customers who ultimately purchase the item. Only to then be a deceptive reason to deny a return claim. I had the camera in my possession for less than 12 hours and was forthright and honest with the MPB customer service team. I sent it back and informed them of my concerns immediately. I fortunately took photos of the camera and the item packaged at the FedEx location to confirm timestamps… I have now resorted to filing a dispute with my bank… please steer clear of purchasing used gear from this company or at the very least practice extreme caution… I have no more trust for this company and am still in the process of disputing.