Raised a quote with MPB for 3 items that being Nikon Z7ii, Nikon 20mm F1.8 and a Nikon 24-70. Offer received was low but acceptable. Packaged and sent my stuff to them but then realised I did not include the tx ref number they provide on the box and called them. Advisor said he did not have the original quote and apologised and said he would re-quote and confirmed the equipment had arrived with them safely. Then I receive an email with the re-raised quote which they sneakily requited £500 less than the original quote. I called them back immediately and was told they would raise it with the purchase sales team.....Today I get an offer and they knocked even more off so now I'm close to £600 less. Camera has 6000 actuations so you can imagine this camera is pristine the 20mm lens £1000 in the shops is also pristine having been used sparingly. and the other lens received a fare offers. My advice is, they where a great company offering fare money for your equipment but now they are operating in an unprofessional manner, steer clear until they sort themselves out and if not give them a massive miss.