I received a faulty camera from MPB " sometimes that can't be helped ( I purchase on behalf of camera clubs so we buy a lot of cameras) I needed just a replacement so I messaged them and asked for a quick exchange a week later and I had to get PayPal involved this is my reply to them : Thank you for your message you say in your message" I'm very sorry that my colleague was unable to reserve you a replacement in time. I am curious to know exactly how much time would she need to reserve this item, would she reserve this item when I indicated that I would require a replacement for my customer ( that was three days ago ) or would she reserve this Canon 50D when she asked me to choose which one to exchange it with (that was 2 days ago) the answer is neither she was not going to reserve me this item within any time span, and this is the reason why I stated that your returns procedure is Dire and deliberately so your entire ethos is to make sure you don't lose a penny piece within your atrocious returns process " at any cost to your customer your process of patronizing placating messages have profit and not customer service at its core and its this reason why I will complain to your head office and give your company the review it deserves on trustpilot and google