I am very outraged very angry with Mr price. I have been a very loyal customer. I have never missed a payment on my account. Recently I there has been fraudulent purchases on my account amounting to about R5000.00. I went the Mr Price in Atterbury to report the matter and I was told I must go to the police station and write an affidavit which I did and brought it back to the store as they advised along with my Mr Price statements from June 2023 to date. I indicated/highlighted the fraudulent transactions on the statements and all these documents where sent to their fraud department. I also sent the same copies myself to ensure they look into the matter and get answers this was on 22 May 2024. Today 24 May 2024 they sent me a text message saying my query has been rejected according to Mr Price Teams and Conditions and no further explanation or a call to explain. When I enquired in the store the lady who assisted me picked up a second card which I did not apply for and they say they are unable to see when it was activated and which branch it was issued from and to reject my without proper answers is not right it is unfair on me as a customer. My privacy has been violated and Mr Price can not give me proper answers. Mr Price I am taking this further you have control of my personal details and have issued someone and given them access to my account for abuse. I cannot even get information where or which store the fraudulent items were bought. As far as the text I received there was no investigation done and you simply telling me to read your Teams and Conditions. Just wondering how many more people are victims of your uncaring or concern to protect your customer. I would appreciate a call, report refering to my concerns in the email I sent regarding this matter. Thank you