“Firstly the website is trash always have glitches, and my online purchase takes forever to come they don't even send you an email as proof of purchase and you can't even retrieve any proof on your online profile. 🤦🏽♀️”
“Mr Price online app it’s trash 🚮🚮, their delivery says 3-10 working days, but it’s takes months to receive your package I’m not even considering to have an account.”
“My order was shipped on the 18th of December 2024. I eventually cancelled it on 24 January 2025 as the couriers were just not willing to deliver. Still waiting for my refund.”
“Bought a sandal from Mr price maponya mall in December worn it 1 time it broke under I mean I paid R180 for it Mr price is selling rejects to customers this is not fair towards customers.”
“I received my order after 2 full months .they never bothered to communicate with me.Everytime I call they would hang up and ignore my emails.i have received the worst service ever!”
“I am from the UK and hackers uses my Klarna account to buy £1300 worth of stuff from this site. I contacted Mr Price straight away to ask them to cancel the order. Someone called Chloe replied to my first email but my second and third email has been ignored and the order has not been cancelled. It's been reported to the Fraud Investigation Police Department as this site also seems like a scam.”
“While trying to bag an item the sizes shake and each time I change it to the right size and check the bag says it is the size that is pre-loaded. Very disappointed.”
“I made money transfer on the 15 of November 2024 at sheet street. The receiver couldn't withdraw it says invalid code. I requested for a refund. They said they will resend withdrawal SMS and Pin. Until this day. When I call they say they are escalating the matter. I have waited 24,48,72 but nothing is happening.i just want my refund.”
“Never ordering online again, I ordered an outfit that I am supposed to wear tonight and it hasn't arrived yet. Seven days have passed and it's the eighth day. Expected delivery date was yesterday. I'm so disappointed with your delivery service”
“Their is a manageres at Mr Price Mall.will you please stop treating your fellow workers as garbage.you don't have a way off talking to them Infront of a customer.
Do you think that being a bully excpecialy for a manageres that it's pathetic.
That is the reason why your store is Gona loose customers,your clothes in your store are all hanging like a rummy sale.
You not talking but screaming at your workers not even thinking that a customer is standing and observing what you do as a person.
Your store is untidy.look at your fitting rooms.dirty,some of the doors can't lock.it smelly.so please do that and we as customers will come back to your store.”
“Pathetic
When you order, they give you a date when you can collect.
They dont let you know if your order is late, only when you contact them, the delivery date was moved on with another week. Still not delivered.”
“I would like to give a review of my experience.I report my lost phone 3weeks ago,I can't remember the lady's name but she never come back to me....Last week i phone again and a guy named Bryan Watkins I speak to him he ask me questions and i didn't have all the info he ask me on me but he really go out of his way to assist me he even give me his email address that i can send all the info for him.im so happy with his service that is a true Customer care Assistant i got from him not even a week i got my new phone and im happy with it.I would like to thank you Bryan Watkins and always keep it up 100%.we need people like you Bryan Watkins to give service for us as customers.”
“I am still waiting after more than 2 weeks for my delivery. Nobody can tell me exactly where it is. Website says expected delivery on 9 Oct. It is now the 15th.”
“Mr Price is a scam!, they will trick you in joining the insurance which is expensive and when you want yo cancel they will not even respond to your calls and emails. Im a broke student who was scammed in signing for insurance, ive been trying to cancel for months now but still no response and now im swimming in debts.”
“If I could I would rate Mr Price Vosloorus a 0 star because of its absolutely horrible customer service that the staff offers to us customers. I bought a skirt at Mr Price in East Rand Mall yesterday and I didnt get a chance to fit the skirt in store so when I got home to fit my size I noticed that it wasnt sitting right, the next day (Today 03/10 /24) I went to my nearest Mr Price branch which is the one in Vosloorus to exchange as online showed that they had plenty of stock available. When I arrived I gave the lady at the door my exchange item and then i roamed the store for about 10 mins, I couldnt locate what I was looking for so I then approached a lady standing by the fitting room (her name is Samo) for assistance. I showed her the item online and she straight up told me that this item was not available in their store in black its only available in grey. I corrected her by showing her that online was showing that the item was in the store and that they had plenty of stock available. She roamed around the store for a bit before calling for assistance from her coworker to locate the item, (Athi the assistant manager) told me that if I can't find the item on the sales floor it means that it's still in boxes not displayed as yet. I should rather order online I told her that I can't do that because firstly I'm here to exchange and it's not my problem that they haven't displayed the item when it showing online because I needed it. Another coworker intervened (Joyce) saying that they had received a lot of stock that is still in boxes and if I don't mind she would take me to where the boxes were in the back so I can understand that they still have to sort out the stock and scan it into the system I told that co-worker that's still that's not my problem I'm just here to exchange. (Joyce) asked me to follow her to the back and she showed me the plenty of boxes that they still have to sort out through that's still didn't phase me I still stuck to what I wanted. (Athi the assistant manager) finally offered a solution by asking me to go on the Mr price website and get this code for them so they can locate the skirt for me. I waited another 10 minutes for them to sort out their boxes and they finally found the skirt for me. (Athi the assistant manager) drop the skirt in my hands with an attitude and walked off”
“I ordered online on the 10 September 2024 it is now 1 October 2024, I still have not received my order. All Mr price says is they will expidite my order. They don't say when I will get my order. There is no communication from them. I have to keep calling to find out. Bad service. Never buying from them again.”
“I purchased online order on 20 August 2024, order number: 202720144023 up till today I haven't received anything.
I've sent several (10+) mails and every time it is the same response, it will be followed up, but they never get back to me. I was at the local store where it should've been delivered, it's been delivered to a store 60 km from where I am situated. The waybill stated my local store, but it was delivered to different store. At the store they told me weekly, next week, but next week never comes. I phone the 0800... complain number, they kept me on hold for almost 60 minutes and then just hang up. I request that the order be cancelled, and I be refunded, they cannot do that???? This is terrible experience and after service is not there, only thing I can say is never ever do a purchase online. Ridiculous, unacceptable!!!!!”
