Have used their services a few times in the past. Was buying a used (2 year old) car recently, so I purchased a new "Comprehensive" package costing £14.99 Unfortunately, it was missing a lot of vital information, in particular, the estimated vehicle value. It's a very common car, so I couldn't see why this information was not included in the check. The market value of a vehicle is in their main selling points for the package I bought, and it's essential for the buyer for negotiation purposes when buying a used car. The company makes it very difficult for you to raise any kind of after sales query, or complaint. No phone number, no email address, and the online query form is useless, as I received no reply at all from them. I eventually raised the complaint through a third party, but it wasn't until the second time of raising the issue did I receive a reply. They refunded the money I paid, gave me the remaining credits to use in future, and offered an apology. However, they never said why the data was missing, or why they didn't reply to my query/complaint until the third time of asking. I did get a good deal on the car eventually, but it took me hours of researching beforehand to ascertain what the car's true market value was. That's one of the main reasons I used this company in the past, so that I could expect a business insider to have done all the legwork for me. It doesn't fill me with confidence that they did not explain why data was missing from the report. So, I am left wondering what else was guesswork, and if I could trust the report in future. I think they need to work on their aftersales, data collection, and complaints handling going forward. Other than this, it is a good service on offer.