I was so excited to come across Ugg slippers of nearly 1/2 the price since they were for my growing 10 year old daughter. I was skeptic at first but since I knew they would probably only fit for a season I ordered them. When they arrived I compared them to my slippers and they were authentic and came in great condition. After acing my order I did message customer service with a couple questions regarding my order and they responded immediately through text message. I received my order within 2 weeks of placing my order which is what I expected. I am very pleased with my purchase and will shop this site again.