Ordered Christmas gift and received the wrong color slippers 10 days before Christmas. I contacted customer service who said I needed to go to returns portal and send the item back and a replacement will arrive as soon as possible. I explained the situation and was even going to pay for the correct pair only to find that it was out of stock. So they sent me the wrong item because the one ordered was out of stock. Instead of notifying me they sent me the wrong item in hopes that i would keep it and pay for it rather than lose the business! Attached is the rude response the customer service responded to me with. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Every other company having issues has been so great bending over backwards to help customers. Clearly they do not need the business. They have mastered taking advantage of customers during the holidays!