I received the UGG Tasman shoes, which I paid a premium for, and was so disappointed to see the stitching missing from part of the shoe. I tried to utilize the return request link - which does not work, error code. I emailed several times - no response. Finally, I resorted to filing a PayPal claim to get my money back. In the end, I’m getting my money back eventually but I had to pay 30.00 to return the defective shoes they had sent me. I do not get the product and I had to pay for the return shipping on their mistake. Seriously, makes no sense!!! I still haven’t heard from them to date, ridiculous. If on the fence whether to trust this site or not, DONT!!!!!!