I had a horrible experince with this place. I would never ever purchase anything from them. I had bought my boots a few months ago and never tried them on. I went to put them on and the whole boot ripped down the seam. When I looked closer the seam was glued on not sewed on. These are fake!! I was so disappointed. I waited a very long time to purchase a pair of Uggs and this was my experience? I wrote to them and they were downright rude and said they wouldn't help me even thought the boots were still in the box and brand new. Told me to take them to a shoe repair shop. I couldn't believe it! The worst customer service I have ever encountered in my entire life. The boots are for sure fakes! You can just tell. I'm so disappointed to have spent my money this way! I'm reporting them to the better business bureau.