Tags and chains are cheap made. I expected more as a customer. Material is flimsy and very thin; a cheap imitation. I ordered the tags with the American flag on the back (thinking that it was going to be painted or stamped, but it was only transparent stickers that you as the customer need to install when the tags arrive at your destination). Some guy named “Mark” didn’t even bother to grant the 10% coupon code they offer. Practically half communication through email with such company. They only answered when they had to. I also got two email previous to my shipping that they were going to charged me $10.97 instead of $15.97. And I have the two emails to prove it. Mark claimed that was a mistake from the “company” they hire to ship. That made no sense! In conclusion, I’ll never buy another item from “MyDogTag” ever again, nor I highly recommend this store.