The sales person represented himself as a Microsoft employee 3 times during the call, I thought I was being careful, this rep went so far and stated his cleaner tool was exclusive to MS so i let him have access to my computer, again before I allowed that I asked again if he was an employee of MS and he said he could prove that if I would like, I was convinced by his answer so I gave him access BIG BIG mistake, within 7 days all of my email accounts were accessed, I have very sensitive Client info on my computer. This is a complete mess, all bank accounts closed, all passwords changed and I have to buy a new hard drive and replace everything, the phone reps response was refund what I paid LOL they didn't do that. I asked to have a manager call me to notify him of a very deceptive rep, no call back. THIS IS OBVIOUS THAT THE SCAM RUNS DEEP WITHIN THE COMPANY, They have been reports to several federal agencies as well as MS. Beware stay away!!! A scam and I believe much more then that!!!!!!