Amritpal Singh Called Back done as per BTTR : yes Customer Available : yes If not Available left Voicemail : NA Necessary Disclaimers : Troubleshooting Steps : > callback the customer for her email issue ... > made changes in outlook account ... > educated her about outlook > req her please check outlook > she said its working fine > delete temp %temp% > prefetch cleanmgr > offered support for google chrome because tier1 tech is report me about chrome issue but she denied ..she said its woirking fine > restart the computer > req her please go and check your computer > customer said its working fine > heat check done > took case closure permission > pitch for plan upgards but she denied > call closed Call transferred department and Name of the Engineer : NA Installed Calling Card : NA Installed MPS app and education given(only for MPS customer's): NA Restart the system after troubleshooting : yes Restart the system another time if customer still have issues with the boot time/Slow PC : NA Uninstalled Troubleshooting Tools : NA Offered/Promised Callback If applicable : NA Captured TIME Zone and BTTR for callback : NA Provided sufficient time for Resolution Confirmation : NA Case Closer Confirmation : yes Upselling Pitch : yes Heat Check Done : yes Used Closing Script as per the process : yes Pasted Chat Logs (if required) : nahone Supporyirst time with