The safe is acceptable. The process to deliver it was not. No worries, I’m sure mycube will explain to you why they weren’t actually wrong in charging LA city taxes (shocker, I don’t live there) and for being wildly unhelpful with delivery. Good thing I can drop everything, leave work and race home to help carry the thing in myself. Thanks! **EDIT STARTING HERE** After my initial edit, the VP of Customer Experience reached out to me, did not address my factual concerns, and asked me to edit my review. So, I am. I'll clarify my issues and why Mycube showed indifference to my problems. 1) Sales Tax: I took issue with any portion of my sales tax going to Los Angeles as a city, when I live in San Francisco. I was clear about this. Time and time again, including the latest email from the VP, all MyCube simply showed me the arithmetic of sales tax, and not answered my question. I think not putting 100% of the local sales tax to SF is fraud, and they don't care. They simply assumed that I cannot calculate it myself (I'm a middle school math teacher...so, believe me, I can follow the maths). 2) White Glove Delivery: Upon delivery, I was confused by the lack of service. When I asked about it, instead of scheduling the service (which I would have gladly paid for), they told me that it was listed on the website, implying I should have read closer. Again, in the email from the VP, they had the audacity to send me a screen shot of the portion detailing this. I honestly didn't care about the documentation, I simply needed help lugging a 200+ lb safe up three flights of stairs. I had to go elsewhere to complete the installation. I cannot fathom why they didn't offer to provide this service EVEN IF I HAD TO PAY FOR IT. 3) This issue I failed to mention earlier, and is frankly most upsetting. When I received notification that the shipment was in route, MyCube told me the delivery team would reach out, schedule a time and then deliver the safe. That isn't what happened. Instead, on my first day of teaching school, I received a call from the delivery team that they were ALREADY AT MY HOME AND WERE GOING TO LEAVE IT ON THE CURB. I was 30 minutes away. Fortunately, I was able to leave my students, grab a bus, sprint home and convince the delivery team to NOT leave it on the street. When I shared this experience with MyCube, their response was that I should have received a call. And that was it. I had to take time off of work, rush across town, arrange alternative care for my child, all because MyCube didn't live up to their promise. So, in short, the safe is fine enough. The process was atrocious. Every communication from them was centered around proving why I was wrong, and ZERO effort spent either understanding my issues OR attempting to resolve them in any reasonable way. If you're looking for someone to have a safe randomly appear on your doorstep, Mycube is your best bet. If you're looking for service, or delivery help, or customer service that goes beyond gaslighting you into being unreasonable, then go with Costco. I wish I had.