I placed an order which failed twice - no reason given, but I moved on and ordered from somewhere else (bulk.com). 6 weeks later out of the blue, they recharged my card without permission, no notice given, just 5-6 unauthorised transactions on my card and sent the now unwanted items. I raised the issue with them but they would not accept fault, despite it clearly being in their terms & conditions they try and recharge 48 hours later, not 6 weeks! It's like you're not actually engaging with a real person that is understanding what they've done wrong. Just passed from one 'customer service rep' to the next. They are now refusing to collect goods or refund me. I've expressed that I can not return these, but would accommodate a collection - such as Hermes, UPS, TNT. But they are telling me 'it won't take me much time for you to print a label and drop off' - unbelievable. They have no idea of my circumstances. And whether it 'take much time' or not, why should I take time and cost to return something, that is clearly their mistake? I will now be speaking with my bank in regards to a chargeback. And advise anyone considering to use these, to avoid and find a more reputable company. It's one thing to make a mistake, an entirely other when you don't admit fault and then try and push it on the innocent party to correct. No accountability. AVOID!