Placed my first ever order on the 28th August, next day delivery, never came. Spoke to them, delivery date was the 8th September, never came. Several conversations with their live chat state there's nothing wrong with my order but there's "delays" in the warehouse. My friend ordered after me and got it next day. I told them if I didn't receive it next day I will contact again to cancel my order. They said it will be with me the next day or the day after, never came. I canceled my order, they said I'll get an email, no email came. Over a week later their instagram team spoke to me and confirmed they only requested to cancel my order over a week after me initially asking. 2-5 working days is their motto. My order is still outstanding, no update on canceling, no update on my refund. My money is held hostage by this company and apparently it's for no reason?