Really bad company!! They cancelled my Black Friday order without any notice or any attempt to communicate this to me. I was waiting for almost a week then I contacted them. They said they would look into this but every time it was me that had to chase them. They said they are busy at the moment but seems like they choose who they want to reply to! It’s ridiculous that they don’t reply, don’t give any notice of cancellation and ignore you. They even deleted my account! After telling me that another team would follow this up and it would take up to 48 hours I had to contact them again and was told it would take 48 more hours, eventually this became 5-10 working days! I don’t understand the reason for the longer and longer delays. There was even a point when they disconnected me from an online chat before I had a chance to reply! At the same time they (Lewis) said “I feel like we are going round in circles”, I’m the one who should have said that (!!) 🤯 after the way I was treated, constantly having to chase them only to be told to wait for more time before they can give me any information about what was going to happen with my order! In the end I called them because I was annoyed that they had put me on a wait that seemed endless (another 5-10 days). Only the staff on the phone were able to explain what had happened to me. My experience really shows that MyProtein don’t value their customers at all. It could be that some misunderstanding happened during the purchase. However, they failed to tell me what happened, and every time I contacted them they made me feel disrespected. All I needed was for myprotein to clarify what’s wrong and figure out what to do. They changed their answer all the time. First they agreed to let me reorder then said the circumstances has changed (what?). People should be aware of this. They do not care if they lose a single customer since so many reviews here left 1 star and there’s no improvement being made. I will share this experience on social media. So disgraceful!! Zero star!!