Simple & easy returns are the publicity they have on their website, but if you are international it's not the case. I had to send back the Celine gold dress I bought because it was too small. I used the return label they provide me and paid 15€.This was onat the beginning of December and I still haven't received my refund. Now the parcel is in a Rebound depot in Germany since the 22nd. I have contacted the Nadine merabi customer service several times without response. Finally I decided to reach them through instagram but the only response I got from them is there is delay.. they don't even help you locate the parcel. So disappointed!!!!