“Fraudulent return process - they have been holding on to my $1600 for months. I have spent hours on phone with credit card company and emails to Nadine Merabi and it is still not sorted despite the fact that they have my returned products. Whoever emails you from “customer service” is a complete moron and does not even attempt to help. I can’t describe how bonkers of an experience I’ve had especially for a brand that charges so much money. Shop elsewhere - it is not worth it.”
“I ordered a blazer and pants. The pants were too big so I did an immediate return. They charged me $25 for shipping. I, then, placed another order for a smaller size pant and they were too small. So, I immediately did a return for the pants and blazer. They said I had to use two different boxes, 2 different tracking numbers at $25 each. That's $75 down the drain for shipping. I got money back for refund on the first pair of pants I bought about 3 weeks after return. I could see they received the return of my other two items and I waited and waited for refund. None! So I sent a threatening letter with all my tracking info as well as day and time they received it, and told them I wanted my return immediately or I was contacting my bank. Two days later my refund was issued. I would not advise shopping with this company! Too many others out there that offer excellent customer service and better return/refunds.”
“I didn’t receive my refund. I received the email confirmation that they received my return and i will receive my money in 7-10 days. This was on 11/12/24 and now is 06/01/2025 and no money received. I sent so many emails and nobody replied. Do not order, if you have to return no refund.”
“Purchased items in excess of £1,000, I paid for next day delivery which I was told by Royal Mail was not used even though I had been charged . My items were not despatched for next day and in fact I spent a lot of time chasing for these to get delivered in time for my Christmas Event. No way of getting a quick response and this company will only deal with emails at their own time and will. I have returned items that were the wrong size but company have not recognised both items only decided to recognise one of the items - so protect yourselves from this type of company.”
“Disappointed with Holiday Return Policy! ★☆☆☆☆
I’m extremely disappointed with this company’s return policy, especially during the holiday season. I purchased several items as gifts, only to find out that the return window was ridiculously short—barely long enough to account for holiday shopping, let alone gifting and exchanges.
By the time I gave the gifts and realized some didn’t fit, the return period had already expired. When I contacted customer service, I was met with a scripted response and no flexibility whatsoever. They seemed completely uninterested in accommodating holiday shoppers, which is shocking given how common extended return windows are this time of year.
Now I’m stuck with clothes that don’t fit and no options other than trying to resell them myself. I expected much better from a supposedly “customer-focused” brand. I won’t be shopping here again and will be warning others to steer clear if they’re looking for holiday gifts.
Save yourself the headache—shop somewhere with a more reasonable and customer-friendly return policy!”
“Waiting for missing belt for over 3 weeks. And money for return item should be 7-10 business days and it's already 14 days. No communication at all waiting for answer for 3 weeks! No other way to contact them.
On both jumpsuits were missing belts. Waiting still for money and missing belt. I ordered to Dubai where I was one month for an event and they didn't sent anyting.
Now I'm coming back to Czech Republic so I hope I will get my complete outfit! Prices are so high and service completely low.”
“The package the clothing got to my house wet with bad odor too much money for a company to not be responsible how to handle their packages… I tried calling no repsonse … I had to pay dryclean because had an event .. terrible customer service for such an expensive i like the clothing but is not fair tonoay so much for a cloth to come in wet and bad odor due to being wet”
“I ordered 4 outfits without worrying about the huge expenditure, NM site states "simple return process". I believed all be quickly sorted. All dresses arrived in 1 box so I couldn't keep 1 to store. The dress is beautiful and well made, really pleased with it but....... returns received at NM on 23.11.24 and still no refund 10.12.24. Chased with emails which said its been processed 🤔 17 days especially before Christmas is excessive in my eyes”
“I got a size MEDIUM (8) in the black Colette
My measurements match the guide pretty much except my bust was a little smaller. The bust fit though-
It fit like a glove. A comfortable glove. Not a lot of stretch. I’m glad I didn’t do a S(med) size 6 even though I’m usually a solid 6 in most US brands. I’m 5’5 138lbs. It wasn’t too short in waist. The leg length is about 2 inches too long but I’m just going to get it altered or pin it.”
“I ordered with guaranteed delivery by 12 on Saturday. They ruined my event, no parcel delivered and i paid £15 for that delivery. Don’t order, you have no one to contact, no phone number just an email address and no one replying to you”
“Order received incomplete, £284 blazer not delivered. Emailed address on website, only to receive reply stating email is outside their network and not to take instructions!
Tried telephoning, went straight to message telling me to email!!
Not sure how I am supposed to contact this company to get missing expensive item?
Absolutely shocking customer service, wished I had read previous reviews before ordering!!”
“Nadine Merabi have the most amazing quality and truly show stopper outfits! I love wearing Merabi for any events as they are incredible and so reliable!! These clothes are my go to for every special event! The customer service is excellent as well. This is my 8th purchase and I can't wait to receive my next pieces ! Best ever ! ⭐️⭐️⭐️⭐️⭐️”
“I placed an order for two different jumpsuits (Elissa and Michaela) on 01 Sept 2024. I received a confirmation email and also verified that the funds for the purchase were debited from my bank account. As of today 10 Sept 2025, I haven't received the items or a shipping confirmation. This is very disappointing. I've emailed the company and am awaiting correspondence.”
“Placed and order and was charged 2xs for the same order. This company doesn't have any person/agent you can speak to directly, only an email which may take them 72 hours to review and respond! Poor Customer Service!”
“Nadine Merabi !! Charlotte trousers £225 firstly 6 inches needing cut from 5.5 just as well as trousers are dirty , full of water marks and dirty marks ( photos available) just out of box, look like worn and returned”
“AVOID AT ALL COSTS - WORST QUALITY, TERRIBLE COMPANY, DISGRACE
Like many other reviews I've seen about Nadine Merabi I also took my item to a reputable and experienced dry cleaners after one wear. They followed the care label exactly as stated 'Delicate Dry Clean' and followed all heat and care instructions.
Item ruined. No use to anyone. Company don't care, take no responsibility and and now hundreds of pounds out of pocket. DONT ORDER FROM THEM AS YOU'LL NEVER BE ABLE TO CLEAN YOUR ITEMS SAFELY.”
