The Rio branch needs a serious shake-up! "Deep cleaning" and in-depth training! I ordered online on Sat, but due to an emergency call was not able to pick it up, so I called and asked if my order can be moved to Monday. The lady behind the phone was so kind and told me she has arranged it with K..n - the manager- so I can show up on Monday to pick up the order around the same time I initiated on Sat. On Monday, I went there at 5:05 - 25 min earlier than order time. I went to the cashier and start telling the story: "I have ordered online for taking out on Sat..." before I even finish my sentence, she jumped and pointed to the take out section saying: "Take outs are there." I continued "... I do not think my orders are ready yet," again before letting me finish my sentence she said: "DID YOU LOOK AT taking OUTS TO SEE YOUR NAME?" Her tone was very judgemental and offensive. following her "bully advice", I went to take a look at the take out section and did not see my name there, so went back and told her "not there", then I explained again! And said, "I was told K..n, the manager is aware of this!" so she went to the manager's office and came back and said: "Your order would be ready by 5:30". It was almost 5:10''. So I said, "since I am here can you put the order now so it gets in the line in the kitchen?" She went to the kitchen and came back saying: "we do not have your order!". I showed her the confirmation email, and at this time another staff came over saying "did you call before you come here!", I said: "I was told to show up on Monday, am I supposed to call?" She said: "Yes!" and at this time manager "K..n" came out and said: "Your food would be ready by 5:30 because it takes 20 minutes to prepare the order and it is 5:10 now!" He said that and rolled his eyes and went toward the kitchen with no apology or any attempt to acknowledge the customer's frustration! I went outside and came back at 5:30. The food was in the take-out section. Nobody was around. So I took the bag and left. Later I found the food was cold, tasted old, and except the mashed potato, the rest went to garbage! I am so sorry for the manager as I am sure part of the reason for staff's horrible attitude comes from the manager's behavior and attitude. Farewll Nando's!