Southport branch sat down 30 minutes after restaurant opening for a birthday meal, l got the order in, paid, all good. Starters arrived tepid but still ok carry on people it's a birthday meal. Starters having been started were soon followed by Beccy "The Manager” sorry but we don't have any chicken cooked, actually forget the sorry that word was never uttered. Shock horror confusion from me a chicken restaurant that’s just opened for the day and no cooked chicken.......Beccy it's going to be 30 minutes wait for chicken OR you can pick something else, apart from chicken with another starter on them. Dazzled by the offers but not in a good way I felt it was time to pack up and move on the somewhere else to have a meal without gaps of 30mins between courses + I know this place of old and a Nandos 30min is Nando Ish speak for 45mins to an hour. Now at this is the point is where Beccy really let down the company and the brand when I requested a full refund including the starters and drinks pointing out that we were only informed after the starters had landed of the delay which made the whole meal untenable for us. Sadly, in Beccy's opinion and in her mind, we had been given two really good options so now standing her ground became more important and therefore not refunding our starters and the drinks which in reality would have only cost Nandos around £6 in terms of cost of the food to them. What they did instead was dump the starters on us fully aware of the delay on the main courses in order to collect the cost of said starters as they'd already been cooked. With a total dismissal for a clearly very unhappy customer at that point Beccy left for the kitchen never to be seen again. The result as always in these types of confrontations is that the customer will vote with their feet typically our spend in Nandos per year is around £500 on birthday meals and other family occasions now we will never set foot in that restaurant chain again. Also, I will be contacting their head offices to seek a full refund and complain about my experience and finally leaving a similar reviews to this one on Tripadvisor and Google. Awful experience which could have been handled so much better by the manager and at very little cost to the restaurant itself.