Just had food delivered, and the main of our child's meal was missing. After trying to get through to the 'dedicated' delivery customer service department, the phone rang unanswered for 15 minutes. Try to call the restaurant, but again nobody answered. After another 15 minutes waiting to for the customer service department, they eventually answered and all they offered was a £1.50 refund which is clearly less than the value of the missing item! This is very poor customer service and inadequate compensation for your mistake. The refund should be more online with the value of the missing item as well as your service charge, as clearly on this occasion you have provided a poor service!