Worst customer service I have ever received in my life. I placed an order according to my US size as I was shopping on the US website and was advised according to their size chart to do so. I ordered 5 items all size US 18. 3 items were the correct US size. 2 items were too small since they gave me the UK size 18. I returned the item, emailed customer service and asked them about how I should go about ordering replacements for the wrong size items. They assured me to order my US size. I did. When I finally received my replacement order I had the exact same issue. Both items were still the UK size and too small for me. I reached out to customer service again to find out if this was an accident or if I was missing something? The problem is they have a new person respond to each email. You can’t just speak with the same person so I had multiple people just repeat back to me the basic “on the US website order your US size thanks!” And completely disregard what I am actually trying to figure out. Since I HAD been ordering my correct US size the entire time! They told me I was wrong and that I ordered a US size 14 which is a UK 18. I double and triple checked my order online to see if I had made a mistake (for both orders). I had NOT. I screenshot the order and photographed the tags on the outfits. I FINALLY had someone respond and apologize for the inconvenience and tell me I can return them free of charge. But when I replied to the email just trying to get clarification on if this was an accident and I SHOULD try ordering my correct US size again or if I need to size up. A new person who obviously had NOT read the entire email conversation replied “when shopping on the US website, order your US size” this set me off. I asked why I couldn’t just have the same person who knew what was going on help me and I was just told by the next person “the sizes we sent you were correct, If you are unhappy then return them” AGAIN not even answering my question and failing to even see what was going on!