Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered several items from Nasty Gal, and my experience has been extremely disappointing. First, despite paying extra for 2-day shipping, my package took longer to arrive. To make matters worse, when I finally received it, some of the items were missing! I paid for a service that was not delivered, and the customer service has been unhelpful so far. This kind of carelessness and poor service is unacceptable. I won’t be ordering from Nasty Gal again, and I’d advise others to be cautious as well.”

Helpful Report

Posted 2 weeks ago

“Would give no stars if I could. Ordered two jackets that were both ridiculously huge. But how would I know that they ran large since they don't have a review section under the items. I wonder why lolol. So I return these jackets, the vendor gets them, I wait a week or two and syill haven't heard anything back. I reach out to customer care and they say because I'm in America it will take A MONTH to receive the refund, even though they know the vendor received my items. Okay. So I wait a month, at this point not expecting anything good. Well of course the month lapses so I reach out again a day after they told me that my refund period would be over. The repesentative i get confirms i should have my refund my now, gets another rep on the chat with me. They tell me to wait another day for the refund. I'm sorry but no. I disputed the charge. DO NOT BUY FROM HERE. After this experience I have read several similar experiences, of people not getting refunds or getting partial refunds. You should not have to negotiate this, this should be a simple process. They are untrustworthy. Will NEVER shop here again, and I expect that if they keep this up there won't be opportunity to much longer.”

Helpful Report

Posted 3 weeks ago

“Wish I could give it zero stars. Impossible to get a hold of anyone. My refund was short over $200, when I finally got a hold of someone they said there was nothing they could do because the claim was a month old. It took me over a month to get that response. Never shopping here again.”

Helpful Report

Posted 2 months ago

“I bought a coat for Burning Man at a ridiculous discounted price. The piece arrived fast and it's awesome!! Very well made! My first purchase was successful and I'm ordering more.”

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Posted 2 months ago

“Their confirmation emails vs what you add to your shopping cart is totally different. They keep telling me i order a us size 10 when i am a size 2. They never admit their mistake. Even the item is damaged they make me pay for return. Wont waive the return fee. Do not shop from them unless you want to get more lines on your forehead.”

Helpful Report

Posted 5 months ago

“YOU WILL NOT BE ABLE TO REACH CUSTOMER SERVICE IF YOU HAVE ANY ISSUE (WHICH YOU WILL). There is no phone number, no management, the Live Chat disconnects you after holding you in line, no legitimate email, and no competent people working at "customer service." I purchased an item 2 weeks ago and paid extra for 2-day Expedited shipping. Right out the gate, the receipt said the two size US 4 jackets I bought were now going to be one US 4 and one US 6. Huh? I panicked and tried to contact customer service, for a full day I was messaging every option I could message before a day later someone said "dont worry, it says UK Size 6 which is actually US Size 4." I said no, the receipt specifically says US Size 6, I ordered a US Size 4. They said dont worry it's UK sizing. Well, I'll never know - because the package never arrived. The delivery updates stopped the next day with the courier confirming with me over the phone that the product was "lost." I tried to reach Nasty Gal but there is NO phone number or legitimate email to contact, they make you message them on Facebook or Text - both of which they take at least 1 full day to respond on, and they give one response at a time. They said if there was no movement after 48 hours they would issue a refund. AFTER those 48hrs passed, they pushed the finish line - and said I now have to wait 3 WEEKS before they issue a refund. They added insult to injury by sending a $5 gift card - like I ever want to deal with this janky business again. Their own website says it takes at least 7 days for refunds to come through, so I'm looking at 2 MONTHS of being out over $200. Impossible to reach customer service, and at this point I'm certain I will never get a refund. Fraud website, fraud company.”

Helpful Report

Posted 5 months ago

“DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can’t track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can’t look it up via the order number so now I am out $200. They don’t have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it’s true.”

Helpful Report

Posted 5 months ago

“Nasty gal is the absolute worst. Nothing is ever what it’s said to be. I ordered two sizes for the same show for my daughter. I received two completly different shoe sizes both of which were way too big for her. Even though they were shown to be smaller sizes than I ordered. The sizing chart gave no indication that these sizes were completely different from any other shoe size. Then to have to put in my credit card to pay to return these is the icing on the cake. This company just sucks big time”

Helpful Report

Posted 10 months ago

“I usually like nasty gal brand clothing but I had a terrible experience last time due to the fact they don’t have a 1-800 customer service number I contacted them several times and talked to someone “live” regarding my return. What happened I returned a matching set item however they returned to one of my debit cards that was currently hacked therefore I connected with them and told them the payment did not go through and they kept replying to me like if I was a robot I connected with them at least 4 times. I lost around $60 which is not a lot but still ver inconvenient situation. If they had a 1-800 customer phone number this would have never happened!”

Helpful Report

Posted 11 months ago

“The fact that they require your full birthday in check out as a guest makes no sense. I’ve never ever been asked that unless it was buying wine online. A clothing store asking for your bday, unless you willingly chose to in order to receive a bday discount seems very shady. I saw something I wanted and when it wouldn’t let me bypass without putting my full birthday in (despite already logging into my PayPal which you have to be 18 to have) I will pass on the sweater. When I asked a customer service person they said you have to be at least 16 to order and if I didn’t want to put my bday in, I can’t order. Why do no other stores ask for this? Don’t trust it.”

Helpful Report

Posted 11 months ago

“Scam artists. Entered credit card information to pay with card. Screen flips immediately to screen image reflecting payment to a Michael furhur. My credit card statement reflects payment to Henry chew via PayPal. I didn’t receive email confirmation of purchase. Nastygal online reflects zero orders. Nasty gal does not provide phone number. I emailed twice. No reply. Received zero product. Received zero email. Following day my credit card had expensive fraud activity Scammers. Date of experience: July 07, 2023”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS SITE. I placed an order on February 6th and received confirmation of the order and notice that my items would be to me in 4 to 7 days. It's been over a month. The tracking info doesn't update. And their customer service is not helpful. They keep telling me to wait, that the items will arrive. It's been over a month. I don't believe the items even exist at this point. I've placed a dispute on the charge with my bank because no one at NastyGal seems able to help. Fingers crossed I get my money back that way. Whatever happens, use my experience. DON'T ORDER FROM THIS SITE.”

Helpful Report

Posted 1 year ago

“Item delivered to the wrong address and company unhelpful. The worst customer service I have ever experienced.”

Helpful Report

Posted 2 years ago

“I have been buying from this company for years and in the early yrs of buying from them the experience was great and I received for the most part what I expected and pleasantly so. However, within the past year and a half my shopping experience, quality of the clothing, prices and customer service has drastically declined and their website and very glitchy app have permanently stained my shopping experience with this company who appears and boasts their absolute care for their shoppers , offering many discounts and supposed “free shipping “ and for women as a whole, not to mention the obvious and complete disregard and care for any customer service or satisfaction is off the charts and beyond anything even close to acceptable! I had for the past couple years received many compliments on some of the clothing items I purchased when out and about, sadly at the time I gave them wonderful reviews and free lip service and directed many women and some men even to their company and website. I am quite angry now I did so due to my past yr plus of shopping and ordering experiences with them! Their IT techs need to be fired from their job running and maintaining their website and app, at the very least, glitchy, loses or erases all crushes INCLUDING WHAT IS IS IN YOUR CART!!!! Sometimes even within minutes of the adds or as you are attempting to check out…..the complaints at this point go on, endless, not to mention the insane double or sometimes triple the price of items that are not even worth a 1/4 of the price it is listed as. I am validated in saying this due to yrs of buying from them and can advise the quality of their clothing that is overseas factory-made has seriously cheapened, deteriorated and clearly from some of my clothing items that I have have been treated with some chemical that after numerous washes they begin to give off an almost sour milk smell, regardless of what you use to wash them in or with. However other clothing items of theirs even when washed with these as above mentioned sour ones (sour smelling clothing items I refer to are not made of Jean or denim, they are usually T-shirts, flannels (the worst of the group and my tip-off) and synthetic fabrics. There is virtually no customer service via website or otherwise, and most importantly, and there is an overwhelming critique, gripe and request by MANY customers (go to the Apple App Store and click on their reviews to confirm this mention), is that there is no way to leave reviews on their website, information via customers referencing pros, cons and size information, that would most greatly serve all of their customers on many levels, but most importantly due to the fact their sizing is extremely inaccurate and unreliable and varies so much, significantly straying away from their set listing size chart and breakdown. My dear shopping friends, ladies and men too, BE VERY VERY LEARY OF BUYING ANYTHING FROM THIS COMPANY!! As other customers have stated in their reviews, it is truly a HIT OR MISS, PROCEED WITH CAUTION! This company apparently does not care for one second about their shoppers and possible future customers, apparent by their blatant disregard, responsibility, pride in their service and products virtually null…..!! I rarely write reviews of products or companies, however that being said, due to my experience over the years up to this moment, I felt angry enough and compelled to leave feedback somewhere for my ladies and gents to find or stumble upon so as to assist them in making an informed decision, hopefully one that will not cost them much money and put this disappointing, clueless, uncaring, unprofessional, embarrassing to women company on blast. I am so truly disappointed, they seemed better than this and at one time, I loved, appreciated and felt grateful they existed, giving me a place to find the unique clothing items I searched, loved and longed for. Shame on you Nastygal. You are nasty alright, sadly not in a good way and just not in the vain you try to sell and hold your platform on. Advice to my peeps out there, find another company to buy from, one that cares about you as a customer and one that takes pride in what they say they believe in and stand behind. A company that will at least encourage customers to help them make their company better with and by reviews, feedback and ideas, but more importantly to assist other customers in making informed honest decisions by their honest feedback and experiences so as to better guide customers in their purchases and spending their hard earned money on purchase they will be more than satisfied with therefore producing lifelong customers and the promotion of future buyers. Any intelligent, informed, caring and proactive company should be aiming and operating on these very principles. There are many, many examples in the world who lead by example. Sadly, Nastygal is by far not one of these amazing, caring and well run companies. Please my friends, find other companies if these principles are important to you as they should be, STAY AWAY FROM NASTYGAL.COM! Or please keep in mind if you shop there, U GET WHAT YOU PAY FOR AND THEY DO NOT CARE ABOUT YOU AS A CUSTOMER, THE QUALITY, ETC. Sincerely signed, Shayne M”

Helpful Report

Posted 2 years ago

“Their website didn't apply the discounted express shipping that my order was eligible for. I had selected Express shipping on the check out screen, but as soon as I clicked to submit my order, the confirmation page showed full-priced Standard shipping was applied. I need the item for an event soon so with Standard shipping, it will arrive too late. I contacted them through text message immediately and they offered no changes or cancellations. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. I will need to dispute this with my credit card company. I do NOT recommend Nasty Gal.”

Helpful Report

Posted 2 years ago

“This was my first time and last time shopping with nastygal. I’ve shopped with many other companies and when there has been an issue it’s been handled right away, for that reason I ended up returning there and shopping again and spending a lot of money. Zero help from the agent. The app had issues which deleted all of my items and I had to re add everything which caused me to add the wrong color. I asked if I could place an order for the right item but get free shipping since they couldn’t go in and change the order since it was placed. She wouldn’t even honor that. A little goes a long way to keep a customer.”

Helpful Report

Posted 2 years ago

“Hello from Florida! I bought the gold chainmail dress from Nastygal for my birthday party last night. I wore it for the first time last night for an evening of dancing. Everything was fine until about two hours into the evening. I was dancing and I certainly wasn't jumping around and going crazy! The dress I paid $58 for literally started ripping at the seams. In a matter of two hours, the dress started falling apart. I kid you not. My entire backside was almost exposed. I had to leave the dance floor and tie a sweater around my waist. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. It might be okay to wear out to dinner and that's it. I am 5'5 and weigh 138 pounds. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Don't buy this dress! I love Nastygal and never had a problem before with clothes I bought from there. Don't wear it on New Year's Eve! I am posting pictures. The halter tie at the neck also broke in two. :(”

Helpful Report

Posted 2 years ago

“Horrendously high shipping & toll fees - clothes don't fit at all. Cuts & sizes are nothing like common brands such as H&M, Zara, Mango. Paid CHF 80 in customs and postage only to return everything. Never again”

Helpful Report

Posted 2 years ago

“customer service is AWFUL! they sent me the wrong item and are ghosting my emails! their employees are obviously miserable and there is 0 accountability.”

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Posted 2 years ago

“Really bad experience purchasing to EU. They state on their web that Duty and Tax fees are paid by Nasty Gal, but you still need to pay for Duty fees in your country. In my case it was 18.90 EUR. Almost as much as the purchase itself. I don't recommned ordering anything from them.”

Helpful Report

Posted 2 years ago

Nastygal is rated 1.5 based on 457 reviews