My biggest problem with this company is there is no where to find reviews on their shipping or support. They do not give you an explanation of where your package is coming from so it’s an overall frustrating experience. I don’t know if this applies to all the countries that nasty gal ships to but if you’re in the US do not waste your time. I ordered 3 pairs of shoes on March 21st. By the 30th I was already concerned because the tracking info literally doesn’t show anything. My understanding is that it’s coming through customs but basically it doesn’t show up until fedex gets the package in the US. My package was delayed even though I had already spoken to customer service and they told me to wait the 9 days and then reach out. Finally the package arrived and the second I tried on the first pair of shoes they broke. The boots I had ordered didn’t fit over my calves (this isn’t nasty gals fault but because of how big of a hassle it was to receive I didn’t want to go through the return process and waste more of my time.) and the third pair of shoes never showed up. I reached out again to customer service and they offered me a partial discount on the broken shoe stating it should be an easy fix. I asked about the third pair and at this point I received a second tracking number on April 3rd from the customer service person. This was the first time there was any correspondence or mention of the second package or that they were shipping separately. The website showed no information on this and the agent didn’t mention it until I asked. I have yet to receive my 3rd pair of shoes it is April 10th and the tracking info still shows nothing. There’s no way to tell if it has in fact left their facility.