HORRIBLE horrible horrible experience. Buyers beware! I would 100% think this was a fraudulent company with how they've treated me if it wasn't for friends also purchasing stuff from them in the past somewhat succcessfully. I couldn't receive ANY help from their CS team until I wrote a bad review and then as soon as I did, someone emailed me literally saying "your order is LIKELY lost in the mail but you need to wait until 4/21 to delcare it lost". That is 25 days AFTER the guaranteed delivery date. This has been a terrible inconvenience and to make it worse Nasty Gal has offered NOTHING to make it right other than a meaningless scripted, "sorry". Oh! and they said if I want my items resent (over 5 weeks after they supposedly shipped) then it would be "subject to stock" ie they can't even guarantee I receive my items after they've already been PAID for. Horrible is an understatement. I will take legal action if nothing is resolved in the coming weeks. I can't believe this is the level of customer service (ie basically NO customer service) that they provide to paying customers.