I purchased some clothes from Nastygal some days ago, and contacted them about some items that wasn’t correct in size or color. 1. After writing them an email I got a reply that they needed pictures, I tried sending these back to the same agent I was talking to, but I got an autoreply telling me that the inbox was full so that I couldn’t continue the correspondance by mail. I therefore had to message them again on facebook. 2. The sizing of a papir of pants i bought in Large would barely fit my sister who is a small/medium in size. She uses a size 36 in pants european sizing and the large pants in the one papir I bought was barely big enough for her to squeeze in. The size guide told me that the large would be between a size 40-42 in European sizing. In other words the sizing wasn’t just a little bit off, But completely wrong. 3. I bought another papir of pants that looked completely grey on the pictures they have on their site, in reality these are Green. Really not What I was expecting. They didn’t slightly differ in color, they weren’t the same color as the picture at all. The color name was sage, but I honestly didn’t think much of it since I obviously buy clothes online after considering the picture of the item. 4. When I tried contacting them on Facebook and asking if they had any other solution than to return them, they couldn’t help me. I sent them a lot of pictures of both the items and also sent them a detailed description of what went wrong. I sent them a picture of the green pants and a picture of their grey picture compared. I also sent them pictures of the small pair of pants with measuring next to it so they could see the size for them selves. I told them that I live in Norway and that the cost for shipping from Norway back to the US would cost me more than what the refund would be if I returned the items, so I asked if they could compensate in any other way. No they could not. The customer service I was talking to didn’t show any understanding of the matter and just quoted the terms and conditions that “pictures and sizes could vary from item to item, and might not match the picture or sizing completely”. I tried saying that this wasn’t just a little bit off. That on the one hand I had two completely different colors - grey on the picture vs green in real life, and the picture didn’t show the slightest hint of green. Also the sizing wasn’t just a little bit off, an item that was supposed to be large was barely a small medium at best. My experience is that the customer service really can’t/won’t help you with anything. You have to return the items if you want anything done, and pay for the return yourself, even if their advertising is not correct at all. You basically have to fix everything yourself and if you aren’t happy with the purchase, the solution of returning the items might also be more expensive than just throwing away the clothes instead.