YOU WILL NOT BE ABLE TO REACH CUSTOMER SERVICE IF YOU HAVE ANY ISSUE (WHICH YOU WILL). There is no phone number, no management, the Live Chat disconnects you after holding you in line, no legitimate email, and no competent people working at "customer service." I purchased an item 2 weeks ago and paid extra for 2-day Expedited shipping. Right out the gate, the receipt said the two size US 4 jackets I bought were now going to be one US 4 and one US 6. Huh? I panicked and tried to contact customer service, for a full day I was messaging every option I could message before a day later someone said "dont worry, it says UK Size 6 which is actually US Size 4." I said no, the receipt specifically says US Size 6, I ordered a US Size 4. They said dont worry it's UK sizing. Well, I'll never know - because the package never arrived. The delivery updates stopped the next day with the courier confirming with me over the phone that the product was "lost." I tried to reach Nasty Gal but there is NO phone number or legitimate email to contact, they make you message them on Facebook or Text - both of which they take at least 1 full day to respond on, and they give one response at a time. They said if there was no movement after 48 hours they would issue a refund. AFTER those 48hrs passed, they pushed the finish line - and said I now have to wait 3 WEEKS before they issue a refund. They added insult to injury by sending a $5 gift card - like I ever want to deal with this janky business again. Their own website says it takes at least 7 days for refunds to come through, so I'm looking at 2 MONTHS of being out over $200. Impossible to reach customer service, and at this point I'm certain I will never get a refund. Fraud website, fraud company.