I wish I had read these reviews before ordering. Nasty gal cannot deliver, as they claim...... so don't bother order right now. In March, my daughter ordered and NEVER received her merchandise/package in Atlanta, GA. After four weeks of customer service telling her/us that she should "trust" the shipping process, she contacted her bank and got the refund Nastygal refused. Two months have passed and the items never showed up in Atlanta and Nastygirl could not resolve. Subsequently, I ordered a shipment and paid for expedited shipping - 3-5 business days, thinking my daughter's issue was just a fluke. Upon tracking, I can see it is still in UK. Why offer expedited shipping if you can't deliver? There is no phone number for contact. The company won't refund unless you return the items THAT YOU DIDN'T RECEIVE. The customer service responses are ludicrous. See response I got below for the order I paid to expedite and is still in UK. I'm not even certain that Nastygal is running this operations right now. Clearly they cannot deliver the items that we are paying for at this time. I am NOT having this issue with other online orders. Beware!
Hey Cheryl,
I am really sorry you haven’t received your order yet, I can understand you have paid for express shipping but due to the restrictions and delays we're seeing worldwide at the moment in both the courier networks and postal systems, we're unable to offer a delivery refund.
I am so sorry about the delay in getting your parcel to you, due to COVID-19 some services have been impacted and are experiencing some delays. We're working closely with the couriers to get your parcel to you as soon as possible.
Please can you kindly allow a little longer for this to be delivered, you can keep an eye on the tracking for up to date info here:
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Regards,
Haleema
NASTY GAL Customer Services
4 years ago
Nastygal has a
1.5
average rating
from
457
reviews
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