Warning: If you order from NastyGal and they make a mistake, GOOD LUCK getting your refund that you deserve. I ordered clothing on May 29 and it was shipped out May 31. On June 9, I receive an email stating my order was damaged in transit and I will receive a full refund and not have to contact customer service or do anything on my part. Not a problem with me! Mistakes happen that are outside of the company’s fault. A disgustingly ripped package arrives at my doorstep the next day late in the evening. The clothes were exposed and in all honesty, I did not want to inspect the package at all. It looked like a hazardous disaster, so I put gloves on and disposed of it IMMEDIATELY. I am not taking risks during a pandemic and I have no idea what that package has been through, but it was damaged alright. Still, no worries with me because I am going to get a full refund, right? What comes afterwards was absolutely within NastyGal’s hands. I have had no sign of a return at all for days, and I reached out to customer service June 13 and received a response on June 14 that my order was delivered “May 10.” I only ordered one thing from NG from the past year and this was that order. So, I follow up and explain the situation and even include the email that was sent to me PROMISING me a full refund for the damage - no questions asked!!! I should not even have to be going through customer service in the first place. I receive another response stating that the damaged in transit email was sent by “mistake” and there is no proof that the package has been damaged. How was this email sent by mistake?? It was clearly damaged and should have never even been delivered to me in the first place! I forwarded the email to NG explaining that FedEx noted my package was damaged and the promise of a refund. My next two messages were ignored, and all my money went down the drain! I would even take store credit at this point because this is a disaster and I want any compensation at this point for my lost money. I would have sent pictures, but I threw away the filthy package days before reaching out because I was not bringing that into the house, nor did I think I would have to be fighting to get my money. On top of that, I am not getting any responses and feel as if this store is a scam. I am starting to believe that NG does not want to own up to packages being damaged and purposely tell you that they will take care of it and issue a refund, so you don’t take any pictures and they do not want to give any money back. There is no accountability in this company and it appears as if they try to make stuff up, like emails being sent by “mistake.” Please be careful because if you find yourself in the same situation I did, you will LOSE ALL YOUR MONEY. This company is clearly a scam.