DONT BUY FROM HERE!!! Warning!!!
Two times now I have purchased from their “60% off of everything” sale and just right before checkout they tack on money and you’ve already clicked pay. The first time it happened I reached out via email to customer service (because they do not have a phone number) and I got no where, they just kept arguing that they were right. This second time I purchased it happened again but I was prepared with screenshots for proof. I emailed them and sent them screenshots showing that they advertised the jacket I purchased at $41 (and some change) from $105. This is a discount of 60% off. But when I checked out it changed the jackets to 50% off and I was charged more. I sent them the screenshot of what is advertised and what I was charged and they will respond once every other day and it’s a new person EVERY TIME! all they keep saying is “sorry it looks like the item was 50% off” CLEARLY it is advertised at 60% I’ve gotten nothing resolved and they won’t help me. On a different note, I ordered a package from them and my phone auto put in my old address which I hadn’t caught until right after the order was placed so I reached out on their chat feature and was about to talk to someone right away. This was SECONDS after I placed my order and got my confirmation number. I asked if they could please charge my address and they said “sorry we can’t, our team starts preparing the orders and shipping them right away so there’s nothing we can do” I wasn’t trying to cancel! Literally just needing my address changed! They said no and told me to come back to the chat AFTER my order has shipped and let them know and they’ll be able to put in a request for change of address. Which seems super backwards but I did and was told “sorry your order has already shipped we can’t help you” INSANE! I cannot believe how horrible their customer service is. I will not be shopping with them again and warning you too!
4 years ago
Nastygal has a
1.5
average rating
from
457
reviews
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