Visited the North York store over the weekend (50-minute drive with no traffic). Bought 2 matrasses and 2 protectors. Picked them up from the store right there. Bought sheets which were promised to be delivered to the Markham location (a 10-min drive for me) on Thursday. The sheets were not delivered on Thursday. The company did not notify us in advance about any delays, in fact, they did not notify us at all. They acknowledged the delay only after I started looking for the sheet myself. Now they are making it look like it is my fault that they did not keep the promise because I want sheets in the Markham store. The customer service is a disgrace, and they do not even want to admit their own mistakes.