Everything was 5 Stars with Connor, my sales rep in the Mississauga South store. He was very informative and gave valuable insight. The loss of a star was in the Delivery Service which I paid extra for to have delivery to my Condo door. The delivery team made us come downstairs out to the parking lot to show them into the building. They didn’t have a dollie, so we had to use my condos big dollie. My mattress was unsecured and bent in half under the weight of a few other mattresses that were on top and also not secured in the delivery truck at the back. One of the delivery men was on the phone with his boss with the phone between his shoulder and ear. I asked him to get off the phone. He was on the phone when the truck arrived, when they opened the truck door and as they were pulling it out. Not happy with delivery. This was not a service but an inconvenience and I paid for it. Going to ask for my $35. Delivery to my door fee back. We shouldn’t have had to come down from the 16th floor to show them into the building. We have a Concierge to do those sort of things.