To be completely honest, we didn't have high expectations when we came to National Mattress considering how good the pricing was. But WOW, we were blown away by the customer service. Our associate Arnold told us he isn't on commission and helped us with valuable info on each model. He wasn't pushy in any way. When it came to buy, he checked all the promotions to ensure we got all the discounts and arranged for delivery within four days. When we had a couple of questions, we called customer service and again they responded immediately. You don't get this level of service at a luxury hotel today. It was incredible. Highly recommended. We will definitely buy from National Mattress again.