I ordered their $9 sample pack, which took 2 weeks to arrive (understandable). I didn't even activate an account, and there's literally no language whatsoever in their emails or their website to suggest purchasing the sample pack without even creating an active account entitles them to take your card information and sign you up for a pricey subscription. I haven't even gotten to try the products yet and I had to set up an account I didn't want, cancel subscriptions I NEVER consented to (since someone asked, you go to your account and click "manage subscriptions" and you have to cancel each of them individually), and email the company basically begging them not to ship what THEY signed me up for and to refund me. They did so and they were pretty nice about it, but the whole thing reeks of a scam. How is it OK to sign up someone who doesn't even have an "Active" account (their terminology) for a subscription, using card information they provided you on a one-time basis? I'll be warning people off this company for sure, which is a shame, because their mission seems very admirable. I really wanted to like them but now I'm just creeped out.