I received my first package ($9 promotion). Products look just as pictured. The lip balm is super cute and feels great on my lips. I understood the deal perfectly. You sign up and get a promotion for first package, following packages will be actual price. I dont think they tried to scam you at all. It was very clearly stated. I also received email reminding me to create account to manage subscription. I have already successfully canceled the subscription since I want to wait and try these products out before signing up for more. If you complained they scammed you into something, you clearly didn’t read any descriptions or instructions. I would say go ahead and give them a try. I love that they are completely waste free. Also i placed order 12/23, received 1/4. Which is pretty impressive considering they shipped from Canada to LA over the holidays.