I ordered my products on February 20th and have still not received them. On March 9th I received an email with a tracking number stating that my products were shipped with an estimated delivery date of March 16th. According to Canada Post, they have never been in possession of a package with that tracking number. After several emails trying to pinpoint when I would actually receive my products, I requested a refund. I was told that I could not have a refund until I receive and then return the package. Thankfully, my credit card company did not agree. I will never do business (or try to do business) with this company again. I have also sent an official complaint to the BBB.