Order was placed January 3, I was told it had been shipped on February 14 and was issued a tracking number Feb 17. March 11 Jaymie confirmed the order was shipped. March 16 Canada post investigation showed the item had not arrived at their shipping depot. Continued to get emails saying the item had been shipped and was on the way. Finally received after 14 weeks and after putting in a dispute claim with my credit card company. Canada post shows the item departed Richmond BC on April 9th was received in Edmonton on the 11th of April and it was delivered on April 14. I have attempted to cancel the dispute claim with my credit card company. (cannot get through due to the covid crisis but will continue to try) I have tried the products and they are very nice, I do not think I will purchase from this company again due to the poor handling of my order. I understand they had difficulties through their move but that does not excuse a 14 week wait.